FAQs

What materials are used in OldKent shoes?

OldKent shoes are made from premium genuine leather, sourced responsibly to ensure the highest quality and durability. Each pair is handcrafted with meticulous attention to detail.

How do I choose the right size for my shoes?

We provide a comprehensive size guide on each product page. We recommend measuring your foot and comparing it to our size chart to find the best fit. If you’re between sizes, we suggest opting for the larger size for comfort.

What is your return and exchange policy?

We offer a hassle-free return and exchange policy within 7 days of purchase. Shoes must be in their original condition and packaging. Please visit our Returns & Exchanges page for detailed instructions.

How do I care for my leather shoes?

To maintain your leather shoes, regularly clean them with a soft cloth, condition them with a leather conditioner, and store them in a cool, dry place. Avoid direct exposure to sunlight and moisture to preserve their quality.

Are OldKent shoes comfortable for all-day wear?

Yes, our shoes are designed with both style and comfort in mind. We use cushioned insoles and ergonomic designs to ensure maximum comfort, even for extended periods of wear.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the shipping carrier’s website.

Do you offer customization or bespoke services?

Currently, we do not offer customization or bespoke services. However, we have a wide range of styles and sizes to cater to different preferences and needs.

How can I contact customer service?

You can contact our customer service team via email at hello@theoldkent.com or through our Contact Us page or you can Whatsapp Us your query at +923477671759. We aim to respond to all inquiries within 24 hours.