At OldKent - Premium Leather Store, we strive to provide our customers with the best shopping experience possible. That's why we have implemented a comprehensive Shipping & Return Policy to ensure your satisfaction with every purchase.
Shipping
We offer fast and reliable shipping options to deliver your premium leather goods right to your doorstep. Our dedicated team works diligently to process and ship your order as quickly as possible.
Here are some important details about our shipping process:
- Shipping Methods: We offer various shipping methods to accommodate your needs. You can choose from standard shipping, expedited shipping, or express shipping at checkout.
- Shipping Rates: Our shipping rates are calculated based on the weight and destination of your order. You can view the shipping cost during the checkout process.
- Tracking: Once your order is shipped, we will provide you with a tracking number so you can easily monitor the progress of your delivery.
- International Shipping: We offer international shipping to select countries. Please note that additional customs fees and import duties may apply, and the customer is responsible for these charges.
Returns
We want you to be completely satisfied with your purchase from OldKent - Premium Leather Store. If for any reason you are not satisfied, we offer a hassle-free return policy.
Here are the key points of our return policy:
- Eligibility: To be eligible for a return, the item must be unused, in its original condition, and returned within 7 days of purchase.
- Return Process: To initiate a return, please contact our customer support team with your order details. They will guide you through the return process and provide you with a return shipping label, if applicable.
- Refunds: Once we receive and inspect the returned item, we will process your refund. Please note that the original shipping charges are non-refundable.
- Exchanges: If you would like to exchange your item for a different size or style, please contact our customer support team. They will assist you with the exchange process.
For more detailed information about our Shipping & Return Policy, please refer to the dedicated pages on our website or contact our customer support team. We are here to assist you and ensure your satisfaction with every purchase.